Services - Information Technology

VoIP and Unified Communications Systems (UCS) Consulting

Typical wall mounted voice over IP (VoIP) handset Royal Women’s Hospital. VoIP and AV integration IT Patching systems.

With the technology move to Internet Protocol (IP) based communication services, the popularity of Voice over Internet Protocol (VoIP) has increased dramatically. Unified communications systems provide significant operational cost savings and more flexible communications services.

CHW Consulting is a leader in VoIP and Unified Communications Consulting in the Health and Government sectors. We have designed and managed the installation of a large number of VoIP and UCS projects that include:

  • The new Royal Children's Hospital, Victoria
  • Orange Hospital Redevelopment, NSW
  • Monash University VoIP implementation – RFP documenattion
  • New Victorian Convention Centre
  • The new Royal Women's Hospital, Victoria
  • North Richmond Community Health Care
  • Casey Hospital VoIP and switchboard upgrade
  • Bahrain National Monument and Museum
  • New Perth District Court

As businesses are migrating from the traditional PABX model to a VoIP solution, CHW Consulting has the experience to design and manage their installation and the transition from the existing system to the new VoIP system.

Prior to upgrading from a traditional PABX to VoIP, there needs to be an audit of the network and infrastructure to support VoIP. Depending on the Client’s network requirements, recommendations may include the following:

  • 1GB Network Port (shared voice and data)
  • Power over Ethernet (PoE) for each network ports
  • Quality of service capability for voice traffic
  • UPS infrastructure for edge switching
  • Review of data links where VoIP will be used in multiple sites
Fully Redundant VoIP system with UCS

Fully Redundant VoIP system with UCS

Network Infrastructure (LAN/WAN)

Optical Fibre distribution systems Custom designed computer racks Digital storage systems (Storage Area Networks)

In most modern buildings the ICT infrastructure is the backbone of all communications and information services. CHW Consulting has substantial experience and expertise in designing and coordinating the deployment of secure telecommunications networks.

We provide services to accommodate a variety of technologies, including LAN/WAN, wireless networking, VPN/Remote access, network security, RFID, IP system Integration, Fibre/UTP cabling, VoIP and unified communications.

Our range of projects has included detailed reviews of existing infrastructure, coordination of upgrades, provisions for future proofing and design of new infrastructure.

Some of our Clients include:

  • Victoria University
  • NSW Health Department (Orange Hospital and Connecting Critical Care Project)
  • WA Health Department (Fiona Stanley Hospital and New Children’s Hospital)
  • The new Melbourne Convention Centre
  • Victoria University
  • The University of Melbourne
  • Royal Women's Hospital
  • Royal Children's Hospital
  • The New Melbourne Convention Centre
  • The Victorian Arts Centre

Wireless Technology

Wireless coverage map used to confirm wireless coverage throughout a facility Wireless devices and desktop services integrated on a single network allows voice, data and tracking systems to utilize the advantages of wireless technology.

The advantages of wireless networking have proved invaluable to many large businesses and organisations like Hospitals and Universities. In an era where wireless no longer purely refers to the transmission of data, CHW Consulting has provided a variety of solutions to enhance operations and business efficiencies. Examples include wireless VoIP, RFID/RTLS tracking, WLAN security and integration with 3rd party systems.

Computer Rooms

Specialist equipment racks and access floor for cable management. Computer Racks serviced from overhead cable trays. IT core server.

The Data Centre is the brain of the ICT infrastructure, and as such is the most critical area in any building. It houses all the core communications infrastructure and servers for all the information systems. Data Centres are generally built with stringent conditions to ensure high availability, system redundancy and protection from failure.

CHW Consulting is continually involved with projects to review, refurbish and design new Data Centres, Server Rooms and other ICT infrastructure. We work with clients to make sure room designs support their strategies for disaster recovery, business continuity, IT service delivery and maintenance.

Our clients include:

  • Victorian Comprehensive Cancer Centre
  • Chris O’Brien Lifehouse at RPA, Sydney
  • New Royal Children's Hospital, Melbourne
  • The New Melbourne Convention Centre
  • New Royal Women's Hospital, Melbourne
  • Victoria University
  • The Victorian Arts Centre
  • Victoria Legal Aid